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We are committed to providing a professional and high-quality service. If you are dissatisfied with any aspect of our service, please contact us in the first instance so that we can investigate and work to resolve your concerns promptly.
Complaints about our services can be submitted by email, telephone or in writing. We will acknowledge your complaint and aim to resolve it as quickly and fairly as possible.
If you have concerns about how we collect, use, store or protect your personal information, you have the right to make a data protection complaint directly to us. We will acknowledge receipt of your complaint within 30 days, investigate the matter, and provide you with the outcome without undue delay. If you remain dissatisfied with our response, you may then raise your concerns with the Information Commissioner’s Office (ICO). [ico.org.uk], [ico.org.uk]